MANILA, Philippines ? Globe Business, the enterprise and corporate client servicing unit of Globe Telecom, takes part in the 5th International ICT Awards as it continues to contribute in advancing the country?s BPO sector.
Globe Business has been an ardent supporter of the ICT Awards since 2008 and remains a strong partner of the Canadian Chamber of Commerce of the Philippines and the Business Processing Association of the Philippines in this annual event.
The International ICT Awards honors individuals and organizations for their outstanding performance in promoting the country as one of the top BPO destinations around the globe. It aims to continuously improve ICT in the Philippines by encouraging innovation and excellence among BPOs. The awarding takes place on March 31, 2011 at Dusit Thani Manila.
For four years now, Globe Business has been presenting the ?BPO Employer of the Year? award, an honor given to organizations in the local customer service industry who contribute to the Philippines? global recognition and competitiveness in the field. Winners of this award are recognized for their significant investments in human resources, exemplary practices and commitment to corporate social responsibility, among others.
?We have remained strong in the BPO industry and they have our support as we collaborate to further enhance the position of the Philippines in the international markets,? said Jesus C. Romero, Enterprise Segments Head of Globe Business. ?We are pleased to be part of the 5th International ICT Awards ? Philippines 2011 as we recognize and honor the achievements of BPOs that continue to provide its employees with the best possible working environment where they can develop both professionally and personally.?
?At Globe Business, we understand that an enterprise?s most important asset is its people. The customer service sector is an industry that heavily relies on the skill and capabilities of its human resources, hence, we are honored to be given this opportunity to recognize the commitment of BPOs to their employees,? added Romero.
As it further sustains strong partnerships with BPOs, Globe offers end-to-end solutions that can serve as effective tools for companies to further attract and retain their assets. Globe Business? Employee Prepaid Plus service, for instance, enables customers to deploy communications allowance as part of their company benefits that employees can value and enjoy. Globe Business is also focused on providing the sector with reliable and diverse domestic and international backbone networks. It assures BPOs and enterprises that it delivers telecom solutions that are certified with international standards.
?For us, it?s all about supporting the industry and our role as telecom service providers is to invest in our infrastructure to provide the best customer experience. But we don?t stop there. We also bring world-class services that are certified by international standards. Certifications are part of our support system that ensures customers what they get are at par with global standards. The effect has been tremendous and it has allowed us to continue to invest in the industry,? Romero said.
Thursday, 12 January 2012
Malaysia: ICT education for a “creative society”
Malaysia Higher Education Ministry is studying how to develop a creative and innovative Malaysian society through human capital development.
The ministry is planning to work with Microsoft in unearthing creative and innovative students of tertiary institutions in the area of ICT and with Shell Malaysia in energy saving.
Its minister Datuk Seri Mohamed Khaled Nordin said the study to produce creative, innovative human capital was started last year by the Malaysian Invention and Design Society (MINDS), Universiti Teknologi Mara and Malaysian Design Council. This study will be looking at programmes by government agencies that could contribute to the creation of “innovative human capital”.
“We hope when the study is completed, expected this year, we will be able to draw up a national blueprint in this context,” he said. “Malaysia wants to move away from a resource-based economy to one generated by innovations with the existence of an innovative society, which will indicate that the country has reached developed-nation status,” he said.
Nordin said creativity and innovations were vital for a country and studies had shown that technological innovations contributed to higher productivity, Gross Domestic Product, economic growth and improved standard of living.
By Alice Kok , 12 May 2009
Its minister Datuk Seri Mohamed Khaled Nordin said the study to produce creative, innovative human capital was started last year by the Malaysian Invention and Design Society (MINDS), Universiti Teknologi Mara and Malaysian Design Council. This study will be looking at programmes by government agencies that could contribute to the creation of “innovative human capital”.
“We hope when the study is completed, expected this year, we will be able to draw up a national blueprint in this context,” he said. “Malaysia wants to move away from a resource-based economy to one generated by innovations with the existence of an innovative society, which will indicate that the country has reached developed-nation status,” he said.
Nordin said creativity and innovations were vital for a country and studies had shown that technological innovations contributed to higher productivity, Gross Domestic Product, economic growth and improved standard of living.
By Alice Kok , 12 May 2009
ICT in Education Toolkit debuts in Malaysia
29 June 2007 | Penang, Malaysia
Week-long National Capacity Building Seminar Using the Online ICT in Education Toolkit for Policymakers, Planners and Practitioners assists in on-going national planning process for ICT use in education.
A group of 45 policymakers and planners from the Ministry of Education in Malaysia, together with representatives from the School of Educational Studies at the Universiti Sains Malaysia (USM), recently gathered together at the Paradise Sandy Bay Resort in Penang to initiate use of the ICT in Education Toolkit as part of its on-going national planning process for ICT use in education.
The week-long National Capacity Building Seminar Using the Online ICT in Education Toolkit for Policymakers, Planners and Practitioners , co-sponsored by the Ministry of Education, USM and the UNESCO Regional Office for Education (Bangkok), opened with an address by Dato' Hon Choon Kim, Deputy Minister of Education, which stressed that the widespread use of ICT's in Malaysian schools is just a tool to achieve larger educational goals and objectives, designed to help the nation achieve developed country status by 2020.
The ICT in Education Toolkit for Policymakers, Planners and Practitioners, jointly supported and developed by infoDev, UNESCO and other partners, is designed to assist education policy makers, planners and practitioners in the process of harnessing the potential of ICTs to meet educational goals and targets efficiently and effectively. It includes particular attention to the following key areas:
Malaysia has actively promoted the integration of ICTs into its education system to achieve a variety of educational objectives, and is considered a regional leader in the implementation of computers and the Internet in schools.
The week-long National Capacity Building Seminar Using the Online ICT in Education Toolkit for Policymakers, Planners and Practitioners , co-sponsored by the Ministry of Education, USM and the UNESCO Regional Office for Education (Bangkok), opened with an address by Dato' Hon Choon Kim, Deputy Minister of Education, which stressed that the widespread use of ICT's in Malaysian schools is just a tool to achieve larger educational goals and objectives, designed to help the nation achieve developed country status by 2020.
The ICT in Education Toolkit for Policymakers, Planners and Practitioners, jointly supported and developed by infoDev, UNESCO and other partners, is designed to assist education policy makers, planners and practitioners in the process of harnessing the potential of ICTs to meet educational goals and targets efficiently and effectively. It includes particular attention to the following key areas:
- Mapping the present situation in terms of national goals, educational context, ICTs in education, and the dynamics of change
- Identifying educational areas for ICT intervention and formulating corresponding ICT-in-education policies
- Planning for implementation of infrastructure, hardware, contentware, and personnel training
- Planning for electronic content
- Consolidating implementation plans and their financial and managerial implications into one master plan
- Assessing implementation, effectiveness and impact of ICT interventions and subsequent adjustments and follow-up actions
Malaysia has actively promoted the integration of ICTs into its education system to achieve a variety of educational objectives, and is considered a regional leader in the implementation of computers and the Internet in schools.
articles: info Dev
Malaysian ICT to grow as economy recovers, says minister
Malaysia’s information and communications technology (ICT) sector could growth by 7% if economic recovery and business confidence continues, says Malaysia’s Science, Technology and Information Minister Dr Maximus Johnity Ongkili. ICT contributed as much as RM48 billion (US$15.8 billion) or 10% of Malaysia’s GDP in 2007, but only RM40 billion ($13.2 billion) last year.
Before the financial crisis ICT in Malaysia had been projected to grow 10% per year, one of Asia’s fastest, he said.
Ongkili made his comments at Mimos, a major R&D center for ‘frontier technologies’ and advisor to the Malaysian government, which focuses on technology that can be commercialized for growth. Mimos yesterday held a ceremony to transfer technology platforms to three local companies to be developed for market by the private sector: Jaring Communications Sdn Bhd, Mutiara.com and Smart Computing Sdn Bhd.
Six other Malaysian companies also signed deals to licence and develop Mimos’ technology: Disability Solutions Sdn Bhd, Alam Teknokrat Sdn Bhd, Innovision Business Solutions Sdn Bhd, Phytofolia Sdn Bhd, Quantum Beez Sdn Bhd and Fabtronic Sdn Bhd.
131 ‘WiFi Villages’ for Sandakan
Meanwhile, in Malaysia’s far eastern city of Sandakan, the Malaysian Communications and Multimedia Commission (MCMC) said it was halfway through a project to provide minimal-charge wireless internet access to 131 area villages, enabling urban and rural populations equal access to online services. MCMC has also distributed 49,800 netbooks to students in Sabah province on Borneo under the 1Malaysia project.
source & articles: The Star online, Mimos
Before the financial crisis ICT in Malaysia had been projected to grow 10% per year, one of Asia’s fastest, he said.
Ongkili made his comments at Mimos, a major R&D center for ‘frontier technologies’ and advisor to the Malaysian government, which focuses on technology that can be commercialized for growth. Mimos yesterday held a ceremony to transfer technology platforms to three local companies to be developed for market by the private sector: Jaring Communications Sdn Bhd, Mutiara.com and Smart Computing Sdn Bhd.
Six other Malaysian companies also signed deals to licence and develop Mimos’ technology: Disability Solutions Sdn Bhd, Alam Teknokrat Sdn Bhd, Innovision Business Solutions Sdn Bhd, Phytofolia Sdn Bhd, Quantum Beez Sdn Bhd and Fabtronic Sdn Bhd.
131 ‘WiFi Villages’ for Sandakan
Meanwhile, in Malaysia’s far eastern city of Sandakan, the Malaysian Communications and Multimedia Commission (MCMC) said it was halfway through a project to provide minimal-charge wireless internet access to 131 area villages, enabling urban and rural populations equal access to online services. MCMC has also distributed 49,800 netbooks to students in Sabah province on Borneo under the 1Malaysia project.
source & articles: The Star online, Mimos
Malaysia slips down ICT competitiveness ranking
KUALA LUMPUR, April 13 — Malaysia slid from 27th to 28th in the 2010-2011 Global Information Technology report released yesterday after it was bumped down by Qatar which jumped 5 spots from 30th to 25th.
Malaysia’s placing this year is equal to its ranking in 2008-2009 and worse than the 26th ranking achieved in 2006-2007 and 2007-2008.
Sweden and Singapore retained their first and second placing respectively atop the rankings with Finland, Switzerland and the United States rounding out the top 5.
The Global Information Technology report (http://www3.weforum.org/docs/WEF_GITR_Report_2011.pdf) is an annual publication prepared by the World Economic Forum (WEF) and INSEAD which assesses the impact of ICT on the development and competitiveness of 138 economies worldwide.
The WEF said that this year’s report confirmed the leadership of the Nordic countries and the Asian Tiger economies in adopting and implementing ICT advances for increased growth and development.
It noted that Sweden, Denmark (7th) and Norway (9th) are all are in the top 10, except for Iceland, which is ranked 16th.
Singapore meanwhile led the Asian Tiger economies with Taiwan and Korea improving five places to 6th and 10th respectively, and Hong Kong SAR following closely at 12th.
A look at the sub-rankings show that Malaysia was helped by government readiness (11th) but hurt by the infrastructure environment (51st) and individual usage (45th).
It was also ranked 42nd for international internet bandwidth and 59th in terms of broadband subscribers.
The ICT rankings come after Malaysia dropped two spots in the WEF competitiveness index last year, coming in 26th out of 132 countries and marking the second year in a row Malaysia has dropped in the rankings after falling from 21st to 24th spot in 2009.
The WEF rankings in coming years however are expected to show how effective are the Najib administration reforms such as the New Economic Model, the Government Transformation Programme and the Economic Transformation Programme, all of which were launched between January and December last year.
Malaysia’s placing this year is equal to its ranking in 2008-2009 and worse than the 26th ranking achieved in 2006-2007 and 2007-2008.
Sweden and Singapore retained their first and second placing respectively atop the rankings with Finland, Switzerland and the United States rounding out the top 5.
The Global Information Technology report (http://www3.weforum.org/docs/WEF_GITR_Report_2011.pdf) is an annual publication prepared by the World Economic Forum (WEF) and INSEAD which assesses the impact of ICT on the development and competitiveness of 138 economies worldwide.
The WEF said that this year’s report confirmed the leadership of the Nordic countries and the Asian Tiger economies in adopting and implementing ICT advances for increased growth and development.
It noted that Sweden, Denmark (7th) and Norway (9th) are all are in the top 10, except for Iceland, which is ranked 16th.
Singapore meanwhile led the Asian Tiger economies with Taiwan and Korea improving five places to 6th and 10th respectively, and Hong Kong SAR following closely at 12th.
A look at the sub-rankings show that Malaysia was helped by government readiness (11th) but hurt by the infrastructure environment (51st) and individual usage (45th).
It was also ranked 42nd for international internet bandwidth and 59th in terms of broadband subscribers.
The ICT rankings come after Malaysia dropped two spots in the WEF competitiveness index last year, coming in 26th out of 132 countries and marking the second year in a row Malaysia has dropped in the rankings after falling from 21st to 24th spot in 2009.
The WEF rankings in coming years however are expected to show how effective are the Najib administration reforms such as the New Economic Model, the Government Transformation Programme and the Economic Transformation Programme, all of which were launched between January and December last year.
April 13, 2011
Malaysia banks on ICT to meet 2020 development goals
Malaysia’s Government CIO has hailed ICT as a “key enabler” to fulfil Prime Minister Datuk Seri Najib Razak’s mission to transform Malaysia into a developed nation by 2020. Speaking at the FutureGov Forum Malaysia in Kuala Lumpur on Tuesday (23rd February 2010), Dr Nor Aliah Zahri, Government CIO and Deputy Director General of the Malaysian Administration Modernisation & Planning Unit (MAMPU), said that the 2020 goal was a “reasonable target to attain”.
“We acknowledge that we face significant challenges,” Dr Aliah told delegates. “But we are seeing positive change as Malaysia continues to transform into an information-centred economy by focusing on innovation, value and high skills.”
Malaysia’s National Broadband Plan, which aims to see household broadband internet penetration rise from 26 per cent to 50 per cent by the end of this year (2010), will play a big part in connecting the country of 23 million people, Dr Aliah noted. If this target is met – Malaysia’s GDP, which has been sluggish during the global economic downturn, could grow by 1.2 per cent, she said.
The Government Transformation Roadmap Plan, introduced this year to improve government services, will help keep the 2020 vision on track, Dr Aliah said. “This is a bold and unprecedented plan for every ministry to ensure that every citizen enjoys the fruits of a growing nation,” she said.
Part of the plan is “Connected government”, an initiative launched in 2007 to boost information sharing, integration and interoperability among government agencies, and strengthen and unify ICT infrastructure. “We want to move towards zero face-to-face interaction for citizens for selected agencies as more services move online,” said Dr Aliah.
Another strategy has been to focus on a few “high-impact projects” that will deliver immediate results. One of the most successful to date is MySMS, which gives Malaysians one number – 15888 - to text government with complaints or queries and receive news about new services. The service already has 1.4 million users.
Similar in aim to MySMS is MyID, which enables Malaysians to use a single reference number when dealing with government agencies. Launched in January 2010, 760 services have been launched which use the MyID service to date.
Dr Aliah explained that the progress of these projects, and the public sector as a whole, will be closely monitored by giving the highest performing agencies a “Public Sector Trust Mark” which citizens or businesses can use to gauge transparency.
“If these initiatives are wholeheartedly embraced, the hope of the Malaysian government is that we will move towards a more systemic excellence culture,” she said.
“Malaysia’s public sector will continue to transform to deliver higher performance to meet the 2020 goal. But we still need to change the way the civil service operates. E-government in Malaysia is well advanced, and it should be an integral component of a much broader mission to deliver the transformation agenda.”
Malaysia was ranked 32nd in the United Nations E-Government Survey 2010 last month, moving up two places on its 2008 rank. Malaysia is the fifth highest placed Asian country in the rankings, behind Japan, Bahrain, Singapore and South Korea.
FutureGov Forum Malaysia is an annual event organised by FutureGov magazine in close cooperation with the Malaysian government authorities.
By Robin Hicks | 23 February 2010
Malaysia’s National Broadband Plan, which aims to see household broadband internet penetration rise from 26 per cent to 50 per cent by the end of this year (2010), will play a big part in connecting the country of 23 million people, Dr Aliah noted. If this target is met – Malaysia’s GDP, which has been sluggish during the global economic downturn, could grow by 1.2 per cent, she said.
The Government Transformation Roadmap Plan, introduced this year to improve government services, will help keep the 2020 vision on track, Dr Aliah said. “This is a bold and unprecedented plan for every ministry to ensure that every citizen enjoys the fruits of a growing nation,” she said.
Part of the plan is “Connected government”, an initiative launched in 2007 to boost information sharing, integration and interoperability among government agencies, and strengthen and unify ICT infrastructure. “We want to move towards zero face-to-face interaction for citizens for selected agencies as more services move online,” said Dr Aliah.
Another strategy has been to focus on a few “high-impact projects” that will deliver immediate results. One of the most successful to date is MySMS, which gives Malaysians one number – 15888 - to text government with complaints or queries and receive news about new services. The service already has 1.4 million users.
Similar in aim to MySMS is MyID, which enables Malaysians to use a single reference number when dealing with government agencies. Launched in January 2010, 760 services have been launched which use the MyID service to date.
Dr Aliah explained that the progress of these projects, and the public sector as a whole, will be closely monitored by giving the highest performing agencies a “Public Sector Trust Mark” which citizens or businesses can use to gauge transparency.
“If these initiatives are wholeheartedly embraced, the hope of the Malaysian government is that we will move towards a more systemic excellence culture,” she said.
“Malaysia’s public sector will continue to transform to deliver higher performance to meet the 2020 goal. But we still need to change the way the civil service operates. E-government in Malaysia is well advanced, and it should be an integral component of a much broader mission to deliver the transformation agenda.”
Malaysia was ranked 32nd in the United Nations E-Government Survey 2010 last month, moving up two places on its 2008 rank. Malaysia is the fifth highest placed Asian country in the rankings, behind Japan, Bahrain, Singapore and South Korea.
FutureGov Forum Malaysia is an annual event organised by FutureGov magazine in close cooperation with the Malaysian government authorities.
By Robin Hicks | 23 February 2010
Wednesday, 21 December 2011
Budget 2012 Malaysia ICT Industry
Malaysia's ICT industry has extended a cautious welcome to the latest Budget 2012 proposals, worth RM232.8 billion (US$74 billion), tabled 7 October by Prime Minister Datuk Seri Najib Tun Razak. Themed 'National Transformation: Welfare For The People, Well Being For The Nation,'Najib, who is also the Finance Minister, said RM181.6 billion (US$57.54 billion) of the total cost of Budget 2012 would be used for operating expenditure and RM51.2 billion (US$ 16.22 billion) for development expenditure. Of the development expenditure, RM29.8 billion (US$ 9.44 billion) is provided for the economic sector to support infrastructure needs, industry, agriculture and rural development, he said. Prime Minister Najib also announced a RM100 million (US$ 31.69 million) allocation for creativity and innovation of which RM30 million (US$ 9.5 million) will be used to establish the Market Validation Fund to be managed by the Malaysian Technology Development Corporation together with the Malaysia Innovation Agency
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